What Our Terms Actually Cover
When you open an account with us, a set of terms takes effect that covers how your account is created, verified, and maintained. Account verification requires a valid identity check before any withdrawal is processed — this applies regardless of whether your deposit came through Touch
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'n Go eWallet, Boost, or GrabPay. We collect only the data needed to run your account securely: your registration details, transaction records tied to your wallet or FPX transfer, and device session data. That data is not sold to third parties. Cookies on our platform serve
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functional and analytical purposes; you can manage cookie preferences through your browser settings. Our terms are written under the jurisdiction applicable to your region, and any dispute is handled through the process outlined in the full terms document. Where local law restricts access, the platform is
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not available in that jurisdiction — eligibility is always conditional on your local legal framework. If you believe a term has been applied incorrectly to your account, the contact process in the support section below is the right path. We update terms when required by regulatory
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or operational changes, and we notify account holders through the registered email address on file.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.